FAQs

Yes, we offer free worldwide shipping to over 200 countries and regions. No matter where you are located, you can enjoy fast and reliable shipping on all orders from our online store. Simply place your order and we'll take care of the rest, ensuring that your purchase arrives safely and promptly at your destination.

No, we offer free international shipping on all orders from our online store. Please note that duties and other international shipping charges are non-refundable. With our free shipping service, you can enjoy convenient and affordable delivery to any destination around the world.

Yes, we offer the option to ship to a different address than your billing address during the checkout process. Simply enter the desired shipping address and specify a different billing address. This allows you to easily send gifts or make purchases for delivery to a location other than your own.

If you haven't received your order within 15-35 business days, it's possible that there may have been a slight delay in the shipment due to holidays or other factors. It's also possible that your package is being held by customs for inspection. If you are experiencing significant delays or issues tracking your order, please don't hesitate to contact us. We are here to assist you and ensure that you receive your purchase in a timely and satisfactory manner.

Yes, absolutely! We make it easy for you to shop for all of your desired items in one convenient order. Simply click "Add to Cart" on each product you wish to purchase and they will be added to your cart. When you are ready to checkout, simply click "Enter Shipping Address" and complete your order. This allows you to save time and streamline your shopping experience.

Unfortunately, we cannot make changes to an order once it has been placed. If you need to add items to your existing order, we recommend placing a new order. Please note that we do not store your credit card information and cannot process changes made after the order has been placed. If you need to cancel an order, please contact us as soon as possible and we will do our best to accommodate your request.

No, you do not need to have an account to place an order on our website. While creating an account may make the checkout process faster and easier for future purchases, it is not a requirement. You can simply select the items you wish to purchase and proceed to checkout as a guest.

After placing your order, you will receive an email confirmation to the email address you provided during the checkout process. You may also receive a text message notification to your mobile phone with confirmation and tracking information. If you do not receive these notifications, please check your spam or junk mail folder or contact our customer support team for assistance.

Fleurlovin provides an easy way to track your order by using your tracking number. Simply enter your tracking number on our Track my Order page and click the Track button. This will allow you to see the current location and progress of your package. To get your tracking number, check your shipment confirmation email after placing your order. With Fleurlovin, you can stay updated on the status of your order every step of the way.

If you need to cancel your order, please reach out to us as soon as possible. Cancellations are only accepted for full-priced items within 12 hours of placing the order. We process orders quickly, so it is important to contact us as soon as possible if you need to cancel. Please note that cancellations are time sensitive and may not be possible if the order has already been processed. If you have any questions or need assistance with cancelling your order, please don't hesitate to contact our customer service team.

On average, it takes us 1 to 3 business days to fulfill your order before it is dispatched. We strive to get your order to you as quickly as possible. Once your order is dispatched, delivery times can vary based on your location. Estimated delivery time is between 15 to 35 business days for most countries and regions. Please note that delivery times may be impacted by holidays or other events. Contact us if you have any concerns about the delivery of your order.

To place an order on our website, simply browse through our selection of products and add the items you wish to purchase to your cart. If the item comes in different sizes or colors, be sure to select the correct size or color before clicking "Add to Cart". After you have finished shopping, you will be directed to the Cart page where you can review your item(s) and proceed to the Shipping Address page to process your order. Make sure to carefully enter your shipping information to ensure timely and accurate delivery of your purchase.

To stay informed about our upcoming sales and special offers, we recommend following us on social media or subscribing to our email newsletter. By following us on social media, you'll be the first to know about any new promotions or discounts. Alternatively, subscribing to our email newsletter will ensure that you receive notifications about all of our special offers and sales straight to your inbox. Simply scroll to the bottom of any page on our website and enter your email address to subscribe.

While some of the products we offer may be available at offline retailers, most of the items we sell are exclusive to our online store. This means you can find unique, cutting-edge products that are not commonly available at traditional brick-and-mortar locations. By shopping with us, you can enjoy great deals on these exclusive products and be assured that you are getting the best selection available. Our store works with a wide network of dealers and has multiple stock locations around the world, so you can be sure you'll find what you're looking for with us.

We have multiple stock locations around the world to ensure that we can offer a wide selection of products and fast shipping to our customers. Some of our most common stock locations include the United States, United Kingdom, China, and Germany. However, we have a global network of dealers and stock locations, so we may be able to source products from other countries as well. If you have any specific requests or questions about our stock locations, don't hesitate to contact us for more information.

Our payment provider automatically and securely processes your order as soon as it is placed in order to ensure that we can quickly and efficiently fulfill your purchase. Rest assured that your payment is secure and your order will be shipped out as soon as possible.

We offer a variety of convenient payment methods to make your shopping experience seamless:

• Credit Cards: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.
• Mobile Payments: Enjoy the ease of using mobile payment options such as Apple Pay.
• PayPal: Make secure payments directly through PayPal.
• International Cards: Our system supports international credit and debit cards in any currency.

Rest assured that our secure payment system is designed to keep your financial information safe while you shop with us.

Fleurlovin prioritizes quality and transparency. Our products are meticulously crafted through partnerships with trusted manufacturers globally, including the US, Europe, China, Japan, and beyond. From fashion to beauty, we ensure excellence in every item. Enjoy free worldwide shipping on all orders, reflecting our commitment to your satisfaction and a seamless shopping experience.